World Tech

Fingerprint doesn’t work in Windows 10 [Windows Hello]

Microsoft’s Windows 10 operating system is touted as the most secure version of Windows to date. Windows Hello, its new way of logging in to Windows, stores your fingerprint, iris scans, or face recognition data in one place. This is supposed to make the experience as secure as possible. How secure is your data really?

The fingerprint sensor on the Microsoft Lumia 950 is a great idea in theory, but in practice it’s a disaster. It’s been found to be constantly inconsistent, with many reports of it failing to unlock the phone.

Ivan Yenik Breakdown expert

With a passion for all things Windows and an innate curiosity, Ivan immersed himself in understanding the operating system, specializing in drivers and solving driver-related problems. If he’s not trapped… Read more

Updated: July 6, 2021

Published: March 2021

  • If Windows Hello’s fingerprint scanner doesn’t work, it could pose a security risk.
  • The main reason why Windows fingerprint scanning does not work is a problematic driver.
  • One possible solution to the inaccessibility of Windows Hello fingerprints is to update the drivers.
  • You can also use another fingerprint scanner to secure your device.

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Windows 10 and now Windows 11 come with enhanced security, and one of those features that strengthen your computer’s security is fingerprint scanning.

Fingerprint scanning seems ideal if you have sensitive data on your computer and you don’t want anyone to access it. However, the fingerprint scanner doesn’t seem to be working for some Windows 10 users.

The message is as follows: We haven’t found a Windows Hello-compatible fingerprint scanner, so let’s see if we can solve this problem.

Not being able to use your fingerprint may pose a security risk. In this article, we will examine the following problems:

  • Fingerprint lock in Windows 10 – The fingerprint reader doesn’t respond at all, no matter what you do.
  • Windows 10 fingerprint reader not working HP, Dell, Lenovo – According to users, the fingerprint reader not working is not unique to these brands and can occur on almost any PC.
  • Windows Hello’s fingerprint setting doesn’t work – This can be a problem because you can’t use a fingerprint to log in at all.
  • Fingerprint readers do not work on Windows 10 – This issue occurs with both built-in and USB fingerprint readers.
  • Fingerprint in Windows 10 without PIN, Hello – You cannot use a fingerprint scan without setting a PIN or using Windows Hello.
  • Fingerprint in Windows 10 turns gray – The fingerprint option may turn gray, this can be fixed by reinstalling the drivers for the fingerprint reader.
  • Windows Hello is not available on this device – This message usually appears if you do not have a fingerprint reader or if the fingerprint reader is not working properly.
  • Fingerprint login in Windows 10 not working, not available – If the fingerprint feature is not working or not available, you can try some of our solutions.
  • Fingerprint in Windows 10 no longer works – Fingerprint scanning suddenly no longer works. You can solve this problem by resetting the fingerprint.
  • Windows 10 Fingerprint and PIN does not work – Error when signing in with fingerprint or PIN, can be fixed by recreating PIN and fingerprint.

What should I do if my fingerprint reader does not work in Windows 11?

After the upgrade to Windows 11, many users complained on the Microsoft Answers site that their fingerprint reader stopped working and they could not use it to log in :

I upgraded to Windows 11 from a Windows 10 laptop and met all the requirements. Since then, I have not been able to use the fingerprint reader on my laptop. After a day, even the login options in the Settings application no longer open. I reinstalled my biometric drivers, but that didn’t help. Please help me to solve this problem. Is this a bug and will it be fixed in future updates?

Since this issue has been reported by several ASUS laptop users, we can assume that there are compatibility issues with the respective drive drivers.

However, a user responded in the same thread that the fingerprint reader on his ASUS laptop works fine.

In any case, this does not seem to be an isolated case, as other users with the same problem have complained on the Acer community page:

My Acer 5 fingerprint reader worked fine with Windows 10. When I upgraded to Windows 11, it stopped working. There are no options in the Windows 11 sign-in window (Settings, Accounts, Sign-in Settings). Is there a solution or will there be one in the future? Will the patch automatically install Windows Update?

In this case, the user can update the fingerprint reader driver in the Biometrics section of the Device Manager and resolve the issue immediately.

We don’t have an official solution, but it’s probably a driver compatibility issue that will gradually be updated as Windows 11 matures.

What can I do if my fingerprint does not work in Windows 10?

  1. Updating drivers
  2. Using the Reverse/Standard Rider
  3. Use another fingerprint reader
  4. Switch to a local account / create a new account
  5. Preventing the computer from disconnecting USB devices
  6. HP Support Assistant update
  7. Uninstalling the Fingerprint Software
  8. Remove fingerprint scanning and update fingerprint driver
  9. Deleting and creating a new PIN code
  10. BIOS update

1. Driver update

It is often best to use the latest driver optimized for Windows 10. Therefore, go to the manufacturer of your fingerprint scanner and check if they provide the latest drivers for Windows 10.

If there are no drivers available for Windows 10, you can just download the latest drivers.

It should also be noted that in some cases the older drivers work better than the newer ones, so you should also try the older drivers.

Manually updating the drivers is risky, so we recommend that you download and install special software for automatic updating.

This way you protect your system from damage caused by downloading and installing incorrect driver versions.

Some of the most common Windows errors and crashes are due to old or incompatible drivers. To avoid such problems, you can use an automated utility that finds, downloads and installs the correct driver version for your Windows PC with just a few clicks. We recommend DriverFix:

  1. Download and install DriverFix.
  2. Start the application.
  3. Wait until the program has detected all defective drivers.
  4. You will now see a list of all drivers that have problems, and you just need to select the ones you want to fix.
  5. Wait for DriverFix to download and install the latest drivers.
  6. Restart the computer for the changes to take effect.


By installing and using DriverFix, you can protect your Windows from errors caused by damaged drivers today!

Denial: This program must be upgraded from the free version to perform specific actions.

2. Use return driver/standard driver

2.1 Resetting the fingerprint reader driver

  1. Right-click on the Start button and select Device Manager from the list.

  1. Find the fingerprint driver and double-click it to open its properties.
  2. Click on the Rollback Driver button.

If you are sure that the problem is related to the latest driver and you have successfully reset it to avoid problems in the future, please refer to this step-by-step guide that allows you to prevent certain drivers from automatically updating in Windows 10.

2.2 Using the standard Windows driver

  1. Open the Device Manager.
  2. Find the driver for the fingerprint scanner.
  3. Right-click on it and select Delete Device.

  1. Select the Remove drivers for this device check box and click Remove.

If Windows fails to load the new drivers automatically, don’t worry, we’ve got you covered with this excellent step-by-step guide.

3. Use another fingerprint reader

  • 360° readability with protection against forgery
  • FIDO and U2F certificates
  • Compatible with Dashlane, LastPass (Premium), Keeper (Premium) and Roboform for websites
  • It is very small and can be easily lost.

If the problem persists, try using a different fingerprint reader. In rare cases, the fingerprint reader may not be compatible with your computer’s hardware configuration or operating system.

So before you buy a new fingerprint reader, make sure it is compatible with your device.

We recommend you purchase Kensington’s VeriMark USB fingerprint key, a miniature fingerprint reader that is fully compatible with Windows.

4. Switch to a local account/create a new account

  1. Open Settings and click on the Account icon.
  2. In your account, click Login with your local account.

  1. Enter your password and click Next.

  1. Set the user name and password of the local account and click Next.

  1. Click on the Finish button.

Run a system check for errors

Press Start Scan to check for Windows problems.

Press Repair Everything to troubleshoot proprietary technology.

Run a PC scan with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the recovery process replaces the damaged files with new Windows files and components.

You can try creating a new account and setting up a fingerprint scanner for it. Then just delete the new account and go back to the old one.

If you can’t add a new account in Windows, this expert guide will help you fix the problem and get everything working again.

5. Preventing the computer from disconnecting USB devices

  1. Open the Device Manager.
  2. Go to the Universal Serial Bus Controllers section and double-click on USB Root Hub.

  1. Click the Power Management tab and uncheck the Allow computer to turn off this device to save power check box. Press OK to save the changes.

  1. Repeat these steps for all the USB root hub devices you have on your PC.

Your system may turn off the USB device to save power. If this feature is disabled, the fingerprint reader remains active.

6. Updating the HP Support Wizard

If the fingerprint reader does not work in Windows 10, the problem may be with the HP Support Assistant app. If you have this program installed on your computer, you should update it to the latest version.

To do this, launch the application and select the update option or download the latest version from the HP website.

After updating the application, restart the computer and the fingerprint reader will work again.

Note that this solution only works if you are using an HP device. If you have a different PC and the HP Support Wizard is not installed on your PC, this solution does not apply to you.

7. Removing fingerprint software

  1. Open the Settings application by pressing the Windows + I key combination.
  2. Click on the Applications section.

  1. Find the fingerprint reader software in the list, select it and click the Uninstall button.

  1. Follow the on-screen instructions to complete the uninstall process.

After uninstalling the fingerprint software, remove the fingerprint driver from the computer as described in Solution 2.

Then restart the computer. Windows 10 then installs the default driver and the problem is solved.

If you are experiencing problems in accessing the application settings, read this detailed article to solve the problem as soon as possible.

8. Delete fingerprint scan and update fingerprint driver

8.1 Removing the fingerprint scanning option

  1. Open the Settings application and click Accounts.

  1. Select the connection options from the menu on the left.

  1. In the right pane, go to Windows Hello and click Delete under Fingerprint.
  2. Remove the fingerprint driver as described in solution 2.
  3. Download and install the latest driver for the fingerprint reader as described in Solution 1.

8.2 Registering new fingerprints

  1. Open the Settings application, tap Accounts, and then tap Connection Setup.

  1. Make sure you have installed a PIN code. If not, set your PIN now.
  2. Go to the Windows Hello section in the right pane and click Configure.
  3. Follow the on-screen instructions to set up your fingerprint.
  4. Go to the Windows Hello section and click Add another.

  1. Follow the on-screen instructions to add another fingerprint.

Is it still not working? Here is another comprehensive guide that will help you solve your Windows Hello problem once and for all.

9. Delete PIN and create new one

9.1 Removing the PIN

  1. Open the Settings application and go to Accounts, then click on Login Options.
  2. Under PIN, click Delete.

  1. Press the Delete key again to confirm.
  2. Enter your Microsoft account password and click OK.

9.2 Entering the PIN again

  1. Navigate to Login Options and click the Add button in the PIN section.

  1. Enter your password and click the Login button.

  1. Enter the desired PIN in both input fields and press OK.

10. BIOS Update

If fingerprinting doesn’t work in Windows 10, the problem may be in the BIOS. If your device has a built-in fingerprint reader, you may be able to resolve this issue by updating the BIOS.

Updating the BIOS is a complicated process, and if you are not careful, you may damage your computer beyond repair. We’ve put together a short guide to flashing the BIOS that you should definitely check out.

Many users also recommend updating the chipset drivers, so try that too. You can update your drivers using the first two solutions in this guide.

We hope you were able to solve fingerprint scanning on your Windows 10 device with our solutions.

If PIN is not working in Windows 10, here is a great guide to fix PIN problem in Windows 10 immediately.

If you have any other suggestions or questions, please ask them in the comments section below. Other users may appreciate your contribution.

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Frequently asked questions

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Frequently Asked Questions

What to do if Windows Hello fingerprint is not working?

If Windows Hello fingerprint is not working, please see the following article: How to troubleshoot Windows Hello fingerprint not working

Why is my hello fingerprint not working?

If your fingerprint is not working, try to clean your finger and try again.

How do I make my fingerprint scanner work with Windows Hello?

To make your fingerprint scanner work with Windows Hello, you need to install the appropriate drivers for your device.

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